WELCOME ServiceQualität - our quality pledge

We take our guests’ and clients’ well-being truly to heart! That is why we have established our very own quality guidelines:

• ServiceQualität is all about Team Work – We foster a working environment that aims to motivate and nurture each employee in their unique area of competence.
• Suggestions and ideas are important to us and help us to continually improve our quality standards.
• Friendliness and cooperation – We aim to be both friendly and courteous. Each and every employee is there to help you in any way they can. 
• Empathy – We takes your needs, requirements and wishes very seriously.
• Competence and reliability – We aim to provide a professional and reliable service at all times. 
• Ambiance (facilities, surroundings) – It is company policy that all furnishings and facilities are treated with utmost care.
• Continuity – Welcome’s well-structured Quality Management System forms a professional basis assisting our employees in being quality conscious each and every day. 
• Trust in sustainability – We view quality management as a long-term measure to assistance us in continually appraising and improving the quality of service we are providing. Our standards undergo regular quality appraisals. 
• Responsibility and role models – we are well aware that the quality of our product is in the hands of each and every employee and that we must be seen to be good role models.
• Quality expectation – We aim to not only meet the most demanding of our guests’ needs, and to keep up with the way in which these needs change, we aim to surpass this in every way possible whenever possible.

With this quality assuredness WELCOME HOTELS aims to win over our guests and clients each and every time they visit one of our hotels. To achieve this we need all our WELCOMERS to live our quality pledge to the full.  

WELCOME HOTELS has also joined the nationwide ServiceQualität Deutschland initiative that not only provides service based companies with accreditation but also works tirelessly to constantly achieve improvements to service and quality. Since April 2011 all WELCOME groups hotels have official ServiceQ accreditation. Further information about ServiceQualität Deutschland is available at www.servicequalitaet-deutschland.de

For questions and further information please do not hesitate to contact the QMB - you are more than welcome!

General Manager / QMB & HR